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"Make every decision easy"
EASATION
An Appusing AI to help peoplesolve Choice Difficulties
DESIGN BRIEF
01
Background
People make thousands of minor decisions every day. Many people agonize over decisions. Having difficulty making decisions can be a sign of derpression. What could we do?
Keywords
Indecisiveness
Choice
Artificial Inteligence
Mobile App
Social Media
Case Study
Study 1
There is an experiment from Choice overload reduces neural signatures of choice set value in dorsal striatum and anterior cingulate cortex.
In the experiment, volunteers need to choose from varying-sized choice sets of 6, 12, or 24 items. The researchers used functional magnetic resonance imaging to record their brain activity at that time.
Result
The result show that when choosing from sets of 6, 12 or 24 items, functional magnetic resonance imaging activity in the striatum and anterior cingulate cortex resembled an inverted U-shaped function of choice set size. Activity was highest for 12-item sets, which were perceived as having ‘the right amount’ of options and was lower for 6-item and 24-item sets, which were perceived as ‘too small’ and ‘too large’.
Study 2
In 2000, psychologists Sheena Iyengar and Mark Lepper from Columbia and Stanford University published a study about jams.
Small display table (with 6 jams) attracks 40% customers to come. 30% of those 40% customers purchase the jam. By comparison, big display table (with 24 jams) attracks 60% customers to come. Only 3% of those 60% customers purchase the jam.
Result
It was found that people were far less likely to purchase a jar of jam than in the case of the smaller display (about ten times less likely).And it’s not just the sales volume that’s impacted, customer satisfaction takes a hit as well. In the study, the bigger display of jams lead to a lower customer satisfaction than the smaller display, proving that choice can actually demotivate the customer.
This case proves that when faced with too many choices, many people often get confused because they can't distinguish between the options. There would be three negative consequences: delayed choice; inability to make the best choice; choices that do not satisfy you.
RESEARCH
02
Theory
Choice Overload Effect
Choice overload can happen any time we feel overwhelmed by the sheer number of options. When faced with too many choices, it can weaken people's decision-making ability. As in the jam example, many of us would sooner walk away empty-handed than deal with the stress of choosing from such a large selection.
More Is Not Better
The studies have shown not only that excessive choice can produce “choice paralysis,” but only that it can reduce people’s satisfaction with their decisions, even if they made good ones.
Decision fatigue
A similar thing happens when we're forced to make multiple decisions one after another—a common occurrence in everyday life. We experience an effect psychologists call decision fatigue. Decision fatigue suggests that making a large number of decisions over a prolonged period of time can be a significant drain on our willpower. The result? We have a harder time saying no—to things like junk food, impulse buys, and other tempting offers.
Fear of Better Options
People will be afraid of missing the best choice, and they want to exhaust everything possible before making a decision. When there are fewer choices, people are more likely to be satisfied with the results after making a decision, and endlessly trying to find the optimal solution can lead to indecision, depression, stress, regret, and unhappiness. Enumerating all the alternatives and finding the best from them, it is unrealistic to obtain absolute complete information when making a decision.
Questionnaire Analysis
Interview
Tonton Pei
Student, 21
It's really annoyed to choose clothes when I go out because I am not good at clothes matching. Besides, it ‘s really afflicting to spend too much time on deciding what to eat when I order a takeout.
Morris
Accountant, 28
I am quite entangled on investments issues like which stock to buy, etc. It made me hard to choose because of risk and evaluation. I usually ask my friends to get some suggestions but it is not efficient.
Summary
Participants do have difficulty making decisions in life, such as what to eat, play, and wear. They hope to have an AI assistant app to help them make decisions. For some special fields such as investment, participants prefer to have a social platform to discuss each other.
Analysis
03
Persona & Journey
Qiao Xiao
21 years old, College Student, Hesitate to make every decision.
Features
Hanging out with friends frequently.
Preparation before going out
Decision on dinner
Design
04
Wireframe
Final Design
From a design perspective, the AI intelligent assistant function is the main one, and the social platform function is supplementary.